Our Solution
Givex needed to develop and launch a complex gift card program in a short amount of time for Cara. The work required in the limited time frame included scheduling 100+ reports with 850 locations going through the change within 4 months. These reports were complex and included creating summary reports for headquarters and more detailed reports to be sent to restaurant locations. Givex was able to deliver the program speedily without sacrificing quality of service. From inventory management to planning and providing fulfillment services, Givex provided a full-service package to Cara to create a hassle free experience for them.
Cara needed to unify a formerly segmented and disparate settlement scheme to process and reconcile gift card payments which had been started under Prime group of restaurants before they were acquired by Cara. Previously, reporting was scattered with two different settlement schemes in place. Under Prime’s gift card program cards bought at one restaurant brand location and spent in another location were not reconciled accurately. Givex transitioned the previous settlement scheme to retain information gathering and at the same time created new Givex reports which provided important data to Cara on settlement for the new program. Under the Givex umbrella the previous problems with reconciling gift card payments under Prime were solved and one coherent settlement scheme was created by Givex for Cara.
For the Bon Appetit Program, Givex had created a B2B website and a B2C website, using the Customer WebSuite, an online platform designed to seamlessly fit in with a merchant's site. As part of The Ultimate Dining Card program launch, Givex updated them with new branding and information. These websites continued to facilitate easy online purchasing for customers and bulk ordering by corporate clients. Individuals can reload and register their cards or buy new gift cards on the B2C website and businesses can create an account and order bulk cards from the B2B website.
Cara needed to unify a formerly segmented and disparate settlement scheme to process and reconcile gift card payments which had been started under Prime group of restaurants before they were acquired by Cara. Previously, reporting was scattered with two different settlement schemes in place. Under Prime’s gift card program cards bought at one restaurant brand location and spent in another location were not reconciled accurately. Givex transitioned the previous settlement scheme to retain information gathering and at the same time created new Givex reports which provided important data to Cara on settlement for the new program. Under the Givex umbrella the previous problems with reconciling gift card payments under Prime were solved and one coherent settlement scheme was created by Givex for Cara.
For the Bon Appetit Program, Givex had created a B2B website and a B2C website, using the Customer WebSuite, an online platform designed to seamlessly fit in with a merchant's site. As part of The Ultimate Dining Card program launch, Givex updated them with new branding and information. These websites continued to facilitate easy online purchasing for customers and bulk ordering by corporate clients. Individuals can reload and register their cards or buy new gift cards on the B2C website and businesses can create an account and order bulk cards from the B2B website.
