Program Administration & Control (PAC) - Program Administrator

As new and existing clients expand their Givex gift & loyalty programs, this highly specialized team of 5-6 individuals, is focused on the day-to-day details of client programs – providing administrative support and management – to ensure their success.

The tasks/products/programs under the control of the Program Administration & Control (PAC) team began their lifecycle in Project Management, as a new product for a client. Once launched, PAC team members are responsible for providing administrative support, maintaining the accuracy of data and liaising with the clients and suppliers.

All tasks managed by this team are critical and are time sensitive, driven by the client's deadlines.

If you are deadline driven and an efficient worker who enjoys routine, multi-tasking, process and mathematical challenges, then you are a perfect fit for this team.

Roles and Responsibilities

Work directly with major clients to support the management of ongoing programs; Order Vetting and processing, script checking, client/store setups, ACH management (automated funds transfer processes and banking updates), Franchisee Administration, Card Fulfillment management, Third party coordination and technical support
Accounts and Records Management for several major client gift and loyalty programs
Ongoing manual intervention; monitoring, control, troubleshooting, problem analysis, and administrative table updates
Proactively assess the impact of any problems that arise with the routine processes and coordinate resolution of the problems with merchants
Coordinate with external vendors and partners (banks, fulfillment organizations, etc.) to escalate and resolve issues that arise in any of the routine processes, in a timely manner
Perform business-to-business collection calls on past due accounts
Maintian a detailed record of all past due accounts and analyze overdue amounts
The team works closely with the internal Givex operations teams; PM, QA, Product Development, to resolve escalated "Call Tracking Tickets" (client trouble reports) and escalate issues as necessary and in a timely manner
Client liaison; call/email client in some cases for follow-up & answers
CRM support team for Sales and Project Management teams
Use the Givex proprietary automated web-based tools to manage the workflow
PAC team members will be cross trained in all areas of program administration, gaining system and product knowledge and building experience
Team members are expected to identify opportunities for new processes - manual and automated

Required Knowledge, Skills & Abilities

Relentless attention to detail, accuracy and functionality
Excellent communication skills; written and verbal
Client-oriented
Analytical, process-oriented and comfortable with routine tasks
Advanced computer skills in basic applications including MS Excel, Word,Outlook
Previous bookkeeping, collections and accounts payable experience and asset
Adaptable to change
Strong desire to learn

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