About Givex
About Givex
Since 1999, Givex has assisted local independent businesses to major global corporations implement their first gift card and loyalty programs.
Today, our technology empowers businesses to do so much more. We now boast a wide array of customizable tools that enable our clients to acquire new customers, build, maintain and expand their customer database, effectively communicate with customers, and finally understand and reward their most loyal customers.
Givex's innovations in these areas now power over 100,000 installations in 50 countries worldwide, fully supported by our global backbone.
Technology for the Customer Journey
The customer's journey with you starts the moment they are encouraged or decide to enter your business for the first time. This action is commonly referred to as customer acquisition, and is vital to the success of all businesses.
Once the customer has entered your business it is important to start building that all important relationship, as you must learn more about them in order to better service their individual needs.
Ongoing and personalized communication is then required between you and your customer, to ensure the connection you have created with them remains intact and strong, even when they are not inside your business.
Finally by having successfully managed the customer journey up until this point, you will have created a loyal customer, and can now look at finding the right ways to reward them for their continued loyalty.
Givex's role is to provide our clients with the evolving technology that creates the tools required for the different stages of this journey, empowering them to efficiently treat each potential and existing customer with personalized attention.
Our technology focuses on the four key areas successful businesses have always known, and worked to improve on: Acquiring new customers, learning about customers by building an intelligent customer database, continually communicating with customers, and finally rewarding their most loyal and profitable customers.
Uninterrupted Transaction Processing
We are constantly improving our proprietary technology to give you excess capacity and uninterrupted processing 365 days a year, especially during the busiest holiday seasons. Data is replicated on at least two secure data centers in separate geographic locations, providing 100% redundancy. We continue to establish new data centers in key global markets. Many businesses have switched to Givex for our proven service reliability.
Global Reach
We service businesses in over 50 countries and provide real-time currency conversion for most major currencies. Enjoy 24/7/365 multilingual customer support and support documentation in multiple languages. The Givex system is integrated with over 350 POS and middleware providers giving you the greatest vendor selection now and in the future. Wherever you and your customers go, we will be there to support you.
A Partner for the Long Run
Givex is proud to be a partner, not just a supplier. We listen carefully to our clients to understand what tools they require now and in the future, ensuring both of us maintain our competitive advantage. We provide annual and semi-annual reviews with our clients as a standard practice, to ensure goals set by our clients through the use of our technology are being met, as well as ensuring they are fully aware of all the latest innovations we have created throughout the year.