Program Administration & Control - Program Administrator
Description
As Givex clients continue to order cards and expand their gift & loyalty programs, each Program Administrator (PA) on the Program Administration & Control (PAC) team is focused on the day-to-day details of client programs, to ensure their success.
PAC team members are responsible for providing administrative support, maintaining the accuracy of data and liaising with the clients and suppliers.
All tasks managed by this team are critical and are time and date sensitive, driven by the client's deadlines.
If you are deadline driven and an efficient worker who enjoys routine, multi-tasking, process and mathematical challenges, then you are a perfect fit for this team.
Roles and Responsibilities
- Work directly with major clients to support management of ongoing programs; Order Vetting and processing, script checking, client/store setups, ACH management (automated funds transfer processes and banking updates), Franchisee Administration, Card Fulfillment management, Third Party coordination and technical support
- Work directly with major clients and internal teams to support the card production of new orders; manage the production life cycle from receiving the order to card delivery, precisely and in timely matter
- Order vetting, proof sign-off, card specification confirmation, verbiage review, third party partners coordination, card manufacturing production quotes, production forms, production scheduling
- Monitor, identify, troubleshoot to control and prevent delays in card production
- Account Management for several major client gift and loyalty programs
- Ongoing manual intervention; monitoring, control, troubleshooting, problem analysis, and administrative table updates
- Proactively assess the impact of any problems that may arise with the standardized processes and coordinate resolution
- Coordinate with external vendors and partners (banks, fulfillment organizations, card production manufacturers, etc.) to escalate and resolve issues that arise in any of the routine processes, in a timely manner
- CRM support team for Sales and Project Management teams
- The team works closely with the internal Givex operations teams; PM, QA, Product Development to resolve escalated "Call Tracking Tickets" (client trouble reports) and escalate issues as necessary and in a timely manner
- Use the Givex proprietary automated web-based tools to manage the workflow
- PAC team members will be cross trained in all areas of program administration, gaining system and product knowledge and building experience
- Team members are expected to identify opportunities for new processes - manual and automated
Required Knowledge, Skills & Abilities
- Relentless attention to detail, accuracy and functionality
- Excellent communication skills, both written and verbal
- Analytical, client-oriented and comfortable with routine tasks
- Advanced computer skills in MS Office products (Word, Excel, Outlook, etc)
- Adaptable to change with strong desire to learn
- Ability to work independently and to multi-task
- Energetic and driven with a strong sense of urgency
- Knowledge of the print production industry is an asset